It is nearly impossible to drive an agenda to improve a process, parameter, procedure, etc. without identifying what the end goal and outcome should be. Once the desired outcome is determined, there must be a way of measuring it. An appropriate metric must be identified that is a very good indicator of the status of the change/improvement sought. The metric could be quantitative or qualitative. Quantitative metrics are very clear parameters such as revenue or overhead costs. Qualitative metrics refer to subjective parameters such as satisfaction or happiness. Examples of quantitative metrics include revenue growth, employee retention, and manufacturing costs. Examples of qualitative metrics include brand recognition, customer satisfaction, employee happiness, level of trust, collaboration, and sense of belonging. But the bottom line is that you need to monitor and measure the metric to ensure that adequate progress is being made toward achieving the desired outcome.